Welcome to Davenham Associates
Our Services
Service Architecture
Service Oriented Architecture involves mapping service roadmaps and designing service landscapes to match the infrastructure architectural landscapes in order to make a smooth synergy in delivering what the customer truly desires.
It maps out current services against future business plans and helps to show how IT and Business services might look when following one or more architectural building patterns or following a particular software suite.
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Without this forward planning, Businesses can often find themselves constrained and limited within their current service map and Service Architecture can often influence the future strategic direction Businesses choose to fulfill their future outcomes and intended goals.
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Let us help you map out your As Is and To Be Service Architecture to gain the best vaule for you Business' needs.
Service Design
Service Design incorporates taking the needs of the customer, whether in the form of traditional functional and non-functional requirements or more modern Agile User Stories and designs the IT service that represents the best fit to achieve those business requirements and outcomes.
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Following the ITIL edict of 'Fit for Purpose' (functional) and 'Fit for Use' (non-functional), this discipline generally designs the various elements that ITIL states are essential in delivering great service. These include but are not limited to:
- Support Models
- RACI Matrices (Responsible, Accountable, Consulted, Informed)
- RBAC models (Role-Based Access Control models)
- Service Level Agreements
- Request Management processes
- License Management processes
- Specific Incident, Problem and Change Management templates and processes
- Service Mapping
- Software Asset and Configuration Management processes
These elements and more are often wrapped into a Service Design Package and handed over to the customer on service go live.
We can help define and deliver these for you.
Service Transition and Operational Readiness
Great service designed is only great if it's transitioned correctly. Service transition deals with the controlled release of an IT Service from a non-production state to a production state.
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Quite often this is controlled via a set of criteria or standards, and we can help you to design, review and implement these criteria, processes and procedures to implement them or training in how best to implement them against ITIL best practice guidelines.
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​We will also conduct risk management practices during a transition period, define roles and responsibilities for those persons involved and conduction regular reviews to keep you fully up to date with the status of any transition conducted.
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We will ultimately inform your change management teams and feed into the Go/No Go decisions based upon our expert determination of the readiness to support, implement and recover your new or changed IT services.
UI/UX design
The “UI” in UI design refers to “user interface.” The user interface is the graphical layout of an application. It consists of the buttons users click on, the text they read, the images, sliders, text entry fields, and all the rest of the items the user interacts with. This includes screen layout, transitions, interface animations and every single micro-interaction. Any sort of visual element, interaction, or animation must all be designed. Our UI designers can then help you decide what the application is going to look like. They help you to choose color schemes and button shapes — the width of lines and the fonts used for text. Our UI designers will create the look and feel of your prospective an application’s user interface.
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“UX” means “user experience.” A user’s experience of the app is determined by how they interact with it. Is the experience smooth and intuitive or clunky and confusing? Does navigating the app feel logical or does it feel arbitrary? Does interacting with the app give people the sense that they’re efficiently accomplishing the tasks they set out to achieve or does it feel like a struggle? User experience is determined by how easy or difficult it is to interact with the user interface elements that the our UI designers have created for you.
So our UX designers decide how the user interface works while our UI designer decides how the user interface looks. This is a very collaborative process, and the two design roles tend to work closely together for you.
We Align With Your Service Ecosystem
Welcome to Davenham Associates. An IT Consulting Services company passionate about delivering value to your customers' needs. Read on to see how we can help you in achieving your service goals and customer outcomes by utilising our skills and experience to deliver value.